Last Updated: May, 2024 

Bullion Marketing Agency (“we,” “our,” “us”) is committed to providing high-quality services to all our clients. We take all complaints seriously and aim to resolve them promptly and fairly. This Complaint Policy outlines our process for handling complaints and resolving issues.

How to File a Complaint

If you have a complaint about any aspect of our services, please follow these steps:

Contact Us: In the first instance, we encourage you to contact us directly to discuss your concerns. You can reach us by:

• Email: info@bullionmarketingagency.com
• Address: No.5 Shekinah Glory Estate, Port Harcourt
• Phone:  +234-802-825-6947 +1-866-993-0529

Provide Details: When filing a complaint, please provide as much detail as possible, including the nature of the complaint, relevant dates, and any supporting documentation.

Acknowledge Receipt: We will acknowledge receipt of your complaint within 5 business days and provide you with a reference number for tracking purposes.

Investigation: Our team will conduct a thorough investigation into your complaint, including reviewing relevant documents and speaking with relevant staff members.

Resolution: We will aim to resolve your complaint as quickly as possible. If we need more time to investigate, we will provide you with regular updates on the progress of your complaint.

Outcome: Once our investigation is complete, we will communicate the outcome of your complaint to you in writing. If your complaint is upheld, we will outline any remedial actions we will take to address the issue.

Escalation Procedure

If you are not satisfied with the outcome of your complaint, you may request that your complaint be escalated to a senior member of our management team. Please contact us using the same contact details provided above and indicate that you would like to escalate your complaint.

Feedback

We value all feedback, whether positive or negative, as it helps us improve our services. If you have any feedback or suggestions on how we can enhance our processes or services, please let us know.

Contact Us

If you have any questions about our complaint policy or need to file a complaint, please contact us at:

• Email: info@bullionmarketingagency.com
• Address: No.5 Shekinah Glory Estate, Port Harcourt
• Phone:  +234-802-825-6947 +1-866-993-0529